How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
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Missed penalty
The UK is failing to sanction Putin's looting machine
Lip service
Labour's NHS reform is in the hands of fans of outsourcing
Alli geed
The Telegraph's latest fact-free "news" blitz
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
