Justice Lost In The Post
How the Post Office wrecked the lives of its own workers
By Richard Brooks & Nick Wallis
CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.
Download this Report here [ pdf ]
ONLY IN THE MAGAZINE
In This Issue
Post Office bosses 'had no idea they worked at the Post Office'… Springwatch: Rwanda edition… Calls for Nurseryland smacking ban… United States finally agrees to enter world war… House price warning over WW3… Lines written on the recent developments in Police Scotland's Operation Branchform… World's first underwater ironyometer explosion… Death found not guilty of OJ Simpson death… Liz Truss's diary, as told to Craig Brown
Toxic shock
MD on the Cass Review
Tory darling
The police chief behind the Angela Rayner investigation
Broken records
Why the Post Office seems to have learnt nothing
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
Toxic shock
MD on the Cass Review
Tory darling
The police chief behind the Angela Rayner investigation
Broken records
Why the Post Office seems to have learnt nothing
Read these stories and much more - only in the magazine. Subscribe here to get delivery direct to your home and never miss an issue!
