Special Reports
Justice Lost In The Post
Justice Lost In The Post

How the Post Office wrecked the lives of its own workers

By Richard Brooks & Nick Wallis

CONCEIVED in 1996 as one of the first private finance initiative (PFI) contracts, between the Post Office and the Benefits Agency on the one hand and computer company ICL on the other, the Horizon IT system had an unpromising start. It had been set up to create a swipe card system for payment of pensions and benefits from Post Office branch counters. But, as with most mega-IT projects of the time, it soon fell victim to over-ambition, management consultancy snake oil and the inability of a PFI contract to deliver a complex public service.





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Private Eye Issue 1623
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Hastings battle
Southern Water's latest catastrophe

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